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If you recovered a video file (".MOV" or ".MP4") from the card, but find that you can't play it, then the video file is probably corrupt. In that case, I have (free) software that may be able to repair the video file:
Repairing Corrupt DJI Phantom or Inspire Video Files
And just in the case you can't recover your file you may try this too:
I have upgraded an application which can help people not familiar with "console or command prompt apps ". It is an GUI interface for two binaries to process corrupt videos it is based on Slydiman Homepage method.
Please try downloading againFIX-DJI.zip
it works only in Windows XP and up! (sorry no Mac)
I have also posted a video to show how it works:
dji-fix.mp4