New P3P saying battery cell broken

[Wvphantompilot]

So 2 things happened today. Bought a brand new P3P! I get it home and get a error message saying "battery cell broken". I called the store and I can return the drone to get another one. And I called dji and they said to try to update the drone. So right now in the process of updating the drone and just waiting.

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[The Art Of Drones]

If its not working get it replaced

 

[Wvphantompilot]

If its not working get it replaced

Called Best Buy last night gonna trade it in. I always mark my battery's with a permanent marker since I had a few. I hope they don't care that I put a "3" on it lol. Got most of it off but hopefully they don't notice.


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[The Art Of Drones]

 

[Wvphantompilot]

Just gonna tell them it had issues and I called dji. Hopefully they don't go in depth looking. I also have a picture of my other drones with their numbers on it so hopefully won't cause a issue.


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[cfd701]

I had the same issue. First time I put the battery in a brand new P3. I emailed dji and this was the solution. I have to say it actually worked.

Thank you for contacting DJI Support.
Regarding your concern, please try to fully charge the Battery then fully discharge by running the motors or leave it on to 0% at least 2 times and check if the problem still persists.


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[Joey Migliaccio]

One of you battery cells is dead. Return it and get another battery.

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[Wvphantompilot]

One of you battery cells is dead. Return it and get another battery.

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Well there was something wrong with the the controller too I think. It wouldn't update and kept saying "RC loss"


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