There are some sour grapes in this post on my part, but hopefully it will help out some other new owners that may find themselves inadvertently in the same position as I.
My P3S is 6 weeks old and will be going in for repair hopefully in the not too distant future.
I’m new to DJI, but not new to flying. My P3S is the biggest investment in the hobby I have made to date. A friend recommended DJI to me over Parrot for their superior product and customer support……….
My P3S has been having compass problems from very early doors, in fact day 1. Initially and naïvely due to the complexity of the unit, I assumed I was doing something wrong and as with all new toys (of which I know this isn’t really) I persevered, until even I had to acknowledge that my pride and joy had a problem.
Jessops where I brought my Phantom from in the UK, initially pointed me towards DJI support. They also informed me that as my phantom was outside its 2 week return period,, that the warranty would be handled by DJI (hands washed Jessops, thanks).
As you can probably guess, I’m not too happy that an item such as this, is in need of repair within a 6 week window. I have to add that its not be crashed or abused (something I can imagine DJI see quiet often).
As I suspect all owners would prefer, I felt it should have been replaced as it’s never been right. I have an email from DJI where they acknowledge the problem was there from day one, but that company policy dictated that as it’s outside of the 14 day return window, that the offer of repair was all they could do! How did they word it “As per policy, we will repair the unit and the decision is final.”.
SO, it is my strongest suggestion that at the slightest sign of a problem, as well as trying to fix it yourself with Forums etc (which we all do), that you log it with support, especially within this 14 day period.
You never know, it may just get you the safe flying new phantom that we all want (that hasn’t been repaired).
Thanks for reading and happy flying.
My P3S is 6 weeks old and will be going in for repair hopefully in the not too distant future.
I’m new to DJI, but not new to flying. My P3S is the biggest investment in the hobby I have made to date. A friend recommended DJI to me over Parrot for their superior product and customer support……….
My P3S has been having compass problems from very early doors, in fact day 1. Initially and naïvely due to the complexity of the unit, I assumed I was doing something wrong and as with all new toys (of which I know this isn’t really) I persevered, until even I had to acknowledge that my pride and joy had a problem.
Jessops where I brought my Phantom from in the UK, initially pointed me towards DJI support. They also informed me that as my phantom was outside its 2 week return period,, that the warranty would be handled by DJI (hands washed Jessops, thanks).
As you can probably guess, I’m not too happy that an item such as this, is in need of repair within a 6 week window. I have to add that its not be crashed or abused (something I can imagine DJI see quiet often).
As I suspect all owners would prefer, I felt it should have been replaced as it’s never been right. I have an email from DJI where they acknowledge the problem was there from day one, but that company policy dictated that as it’s outside of the 14 day return window, that the offer of repair was all they could do! How did they word it “As per policy, we will repair the unit and the decision is final.”.
SO, it is my strongest suggestion that at the slightest sign of a problem, as well as trying to fix it yourself with Forums etc (which we all do), that you log it with support, especially within this 14 day period.
You never know, it may just get you the safe flying new phantom that we all want (that hasn’t been repaired).
Thanks for reading and happy flying.
