Just got a Phantom 3 NOT happy with customer service

Help!!! Im Droning!!! · Jun 10, 2015

I wanted this to be a totally positive thread, however people need to know whats going on with DJI
Said It was going to be 35-40 days, got here in 2 , go figure but happy so far!!!
Opened a SEALED BOX , and unpacked everything . Looked beautiful but one problem.... No battery !!!
I went online ..... O WOW the battery is inside the DRONE....... go back upstairs.... NOPE..
SO i called DJI Not once but 5 times. 95 minutes hold was longest 65 minutes was the shortest.
Each time I was hung up on after explaining to them , IT WAS SEALED!!! SEALED!!!
They barely spoke English, and the Managers basically didn't THey tell me can't help you and hung up.
So i went online Payed PREMIUM for a battery and 85 bucks overnight and was able to fly the next day.
I wont let this go. Its not going to happen. So if anyone has any tips let me know.

On to the positive . I published some videos to Youtube. Here is one I think you will like.

Let me know what you guys think of them.

loganboyd · Jun 10, 2015

Love my P3 and the battery it shipped with. Maybe we all should start recording ourselves as we open our sealed packages to prove what was inside the box!

What's in the box???
http://3dprint.com/wp-content/uploads/2015/04/72.jpg

louforgiveno · Jun 10, 2015

loganboyd said:
Love my P3 and the battery it shipped with. Maybe we all should start recording ourselves as we open our sealed packages to prove what was inside the box!

What's in the box???
http://3dprint.com/wp-content/uploads/2015/04/72.jpg

I actually did that...i bought from local dealer meaning I'd have to deal with dji....so took video of the whole unpacking process....

4wd · Jun 11, 2015

To be fair I've never heard of anything like this before, not sure how you 'prove' it wasn't there.
Hopefully they'll send you another.
You might have thought the production line could detect a suspect incomplete package from the reduced weight with a battery missing.

dhaslam · Jun 11, 2015

It is the sort of situation that credit card companies can cover. Short deliveries happen constantly so it shouldn't cause too much difficulty for anyone. In Europe companies that don't deal with customer complaints properly would eventually find themselves in court but obviously in the situation where a company is very stretched to supply demand there would be more lenience.

Skip holden · Jun 11, 2015

They should have known by weight that the package was off. tell them to check shipping weight on shipping manifest. Even fedex may help you prove that.

cjmwales · Jun 11, 2015

Help!!! Im Droning!!! said:
On to the positive . I published some videos to Youtube. Here is one I think you will like.

To view this content we will need your consent to set third party cookies.
For more detailed information, see our cookies page.

Let me know what you guys think of them.

Cool video - and the first time I've seen a Phantom being used in the rain. Is that risky? Could droplets cause an electrical short somewhere?

FredSheldon · Jun 11, 2015

Help!!! Im Droning!!! said:
I wanted this to be a totally positive thread, however people need to know whats going on with DJI
Said It was going to be 35-40 days, got here in 2 , go figure but happy so far!!!
Opened a SEALED BOX , and unpacked everything . Looked beautiful but one problem.... No battery !!!
I went online ..... O WOW the battery is inside the DRONE....... go back upstairs.... NOPE..
SO i called DJI Not once but 5 times. 95 minutes hold was longest 65 minutes was the shortest.
Each time I was hung up on after explaining to them , IT WAS SEALED!!! SEALED!!!
They barely spoke English, and the Managers basically didn't THey tell me can't help you and hung up.
So i went online Payed PREMIUM for a battery and 85 bucks overnight and was able to fly the next day.
I wont let this go. Its not going to happen. So if anyone has any tips let me know.

On to the positive . I published some videos to Youtube. Here is one I think you will like.

To view this content we will need your consent to set third party cookies.
For more detailed information, see our cookies page.

Let me know what you guys think of them.

You received a P3 direct from DJI in 2 days ??? And you ordered and received a battery overnight?? With that kind of luck you need to go out and buy a lottery ticket right now

Help!!! Im Droning!!! · Jun 11, 2015

No...I got it from amazon. Wasn't from DJI

Buckaye · Jun 11, 2015

Help!!! Im Droning!!! said:
No...I got it from amazon. Wasn't from DJI

Oh dude... you should have called Amazon then... Amazon bends over backwards to make things right. If you haven't done that I would suggest you do... even if their advice was to call DJI at least you can say now that you did and DJI didn't help - I bet Amazon comes through for you.

jlo · Jun 11, 2015

Buckaye said:
Oh dude... you should have called Amazon then... Amazon bends over backwards to make things right. If you haven't done that I would suggest you do... even if their advice was to call DJI at least you can say now that you did and DJI didn't help - I bet Amazon comes through for you.

Definitely, Amazon customer service is top notch. I bought a TV from them and had an issue with some light bleeding. They offered me 35% off to keep it.

mad in nc · Jun 11, 2015

I will only buy anything DJI from Amazon.... Already had to send one back last year due to DJI customer service... Prime is great!

Once the P3 parts are in market - and on Amazon is when I'll add a P3P to the stable

claws · Jun 11, 2015

jlo said:
I bought a TV from them and had an issue with some light bleeding.

Sounds like you need to adjust the sharpness!

jlo · Jun 11, 2015

LOL. I can see you are a punny guy!

andrewket2 · Jun 11, 2015

Buckaye said:
Oh dude... you should have called Amazon then... Amazon bends over backwards to make things right. If you haven't done that I would suggest you do... even if their advice was to call DJI at least you can say now that you did and DJI didn't help - I bet Amazon comes through for you.

This. It's one of the many reasons to buy from amazon.

VoicOfReason · Jun 11, 2015

Help!!! Im Droning!!! said:
I wanted this to be a totally positive thread, however people need to know whats going on with DJI
Said It was going to be 35-40 days, got here in 2 , go figure but happy so far!!!
Opened a SEALED BOX , and unpacked everything . Looked beautiful but one problem.... No battery !!!
I went online ..... O WOW the battery is inside the DRONE....... go back upstairs.... NOPE..
SO i called DJI Not once but 5 times. 95 minutes hold was longest 65 minutes was the shortest.
Each time I was hung up on after explaining to them , IT WAS SEALED!!! SEALED!!!
They barely spoke English, and the Managers basically didn't THey tell me can't help you and hung up.
So i went online Payed PREMIUM for a battery and 85 bucks overnight and was able to fly the next day.
I wont let this go. Its not going to happen. So if anyone has any tips let me know.

On to the positive . I published some videos to Youtube. Here is one I think you will like.

To view this content we will need your consent to set third party cookies.
For more detailed information, see our cookies page.

Let me know what you guys think of them.

Yes, you absolutely should go to Amazon support. They will help you for sure. Awesome service.

flyNfrank · Jun 11, 2015

You never know now a days who is honest and who is scamming.

Then here we have someone that creates an odd screen name, decides they'll finally join and become a member, and then to blow up on DJI.

But yet 2 days ago with his brand new P3P he is flying 1500ft above Lake Boone in Massachusetts.

Help!!! Im Droning!!! · Jun 11, 2015

I'm not blowing up....I'm upset. I love my DJI. I just think the creators don't realize their customer service is so lacking

flyNfrank · Jun 12, 2015

You don't happen to have the info on the replacement battery, do you?

Btw, the Urban Dictionary says the definition for "Droning" is....

"The act of being either drunk or high and just sitting around doing nothing. This is not something to be proud of, you aren't socializing with girls or doing anything progressive."

BlackHawk388 · Jun 12, 2015

I'm at a complete loss as to why you didn't immediately return the product to your "local dealer" since it was obviously defective in that it didn't have a required part.

Just confused as to why you would buy a thousand dollar drone and accept it didn't have everything as stated in the manual parts list. Your fault for not returning it. But you explode about DJI customer service which is, I'll admit, lacking.