Retailers don't warranty for a year. Retailers warranty per whatever their policy is. Some are 10 days, 14 days, 30 etc. after that it's all through DJI
Yeah. Hopefully me living in California also helps with the time. Anyone know how long it usually takes to get the new one back? And do they normally send a brand new one back?
yea they don't accept walk ins. They sent mine via UPS before. They usually fix the unit depending on the problem. They might just swap out the camera/gimbal. Follow the instructions. When I sent mine it said don't send props, batteries, etc....
I live 35mi from their Carson,CA facility, so ground shipping is overnight to DJI from my house. My P4 was exchanged in 9 days (including shipping both ways), however it took me 10 days to initially get the RMA and shipping label, proving my case with flight logs and video to match. I was happy with their service response time, but they didn't do anything to fix my weak controller to get to perform like my P3P (GL300A) which can go 3mi and the P4 (GL300C) less than 1mi. They exchanged the P4 craft to fix a problem with YOYOing, but didn't exchange the controller, apparently because it's perfect fine, to their standard. WEAK. I'm happy with my P4 using the GL658A controller.
They told me to send everything in. I asked and he said I was getting a new one.
They asked for 1 video them he gave me a case number sent me an email with instructions and a link for a form to print and fill out. He said the shipping label will come in email within the day
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It should be fine. Their service is usually pretty good, even if not the fastest.
send back everything that you received in the box when you poened it.
Wasn't the P4 YoYo'ing fixed with a firmware update? I had it, too, and it went away after the update that purportedly fixed it. Sure was scary over water!
