There aren't enough positive threads about this, so...
I had to deal with DJI support twice so far this year. While annoying, I have to say that both times have been pleasantly surprising.
The first time I had to send my controller in to fix a defective RTH button. A few weeks later a brand new controller showed up at my door. Awesome!
As luck would have it, I discovered shell cracks under two of the motors after the first test flight with the new controller. I contacted DJI, and within 48 hours the drone was on it's way to be fixed. Just got it back today. I was pleased to discover they replaced the shell with the new reenforced variant that has the additional X-bracing (I bought it back in Oct and had the older shell originally). The new shell feels much better quality then the old one, and the battery fits much nicer too! My only complaints would be that whoever did the shell replacement incorrectly installed the cable to the camera by not routing it though the slot in the mount (not a big deal, was easy enough to fix by removing the camera and a few screws, and rerouting the cable correctly before putting it back together) and that when I got it back the drone and controller were pretty smudged up (again easy enough to fix, just used a damp cloth and a bit of elbow grease - now everything looks new)
Anyway DJI support is pretty good now and one shouldn't be shy about contacting them!
Cheers!
-Juno
I had to deal with DJI support twice so far this year. While annoying, I have to say that both times have been pleasantly surprising.
The first time I had to send my controller in to fix a defective RTH button. A few weeks later a brand new controller showed up at my door. Awesome!
As luck would have it, I discovered shell cracks under two of the motors after the first test flight with the new controller. I contacted DJI, and within 48 hours the drone was on it's way to be fixed. Just got it back today. I was pleased to discover they replaced the shell with the new reenforced variant that has the additional X-bracing (I bought it back in Oct and had the older shell originally). The new shell feels much better quality then the old one, and the battery fits much nicer too! My only complaints would be that whoever did the shell replacement incorrectly installed the cable to the camera by not routing it though the slot in the mount (not a big deal, was easy enough to fix by removing the camera and a few screws, and rerouting the cable correctly before putting it back together) and that when I got it back the drone and controller were pretty smudged up (again easy enough to fix, just used a damp cloth and a bit of elbow grease - now everything looks new
)Anyway DJI support is pretty good now and one shouldn't be shy about contacting them!
Cheers!
-Juno
