Are these repairs justified????
Ok, so I started out a year ago with a P2, the first week I had it, it flew away, I had calibrated it, it was not very far away when it headed south.... I did everything correct. DJI was then coming out with their P3s so they offered me a P3 at $500. I decided to do it. I got it and loved it, flew it a few weeks until one day I took it down to the beach, calibrated it as usual, everything seemed fine. Flew for a bit, then all of a sudden (with 51% battery left) while I was about 500 yards off the beach, I had a message flash on my screen saying "critical battery level, landing.." so it proceeded to land out in the water, never to be seen again. Through my flight records, we noticed that in the Pilot App for Android, they had left out an error code that is supposed to flash if your controller loses connectivity with your aircraft, so this happened when I had 51% battery so it stuck at 51% and I had not noticed until it told me it was landing, about 12 minutes into flight. I sent all the code, flight records and everything they requested to prove that there was an error in the code and not user error. So... they sent me a refurbished replacement. The first day of flying that while doing a normal landing, actually on auto-land on a road it landed a bit harder than I would expect but nothing drastic and the Y-Arm broke off and the ribbon cable broke. So I replaced both of those and got it working again, a few days later my remote control went out, it just would not turn on or charge. After trouble shooting with DJI support for hours and days, updating all firmware in remote and aircraft, the support team decided it was a bad remote. After weeks of waiting for an RMA and multiple emails, I finally got someone on the phone who got me out an RMA and asked that I send the aircraft and the remote in. I was a bit hesitant because it is kind of like taking your car to get it's oil changed, they want to replace everything. Keep in mind, before my other remote died, everything worked fine.
So finally I got the RMA and sent in the aircraft and remote, thinking they really just needed to send me a new remote and everything would be fine again. Here is what they came back with (See Attached Image).
What should I do? I was thinking either just pay the **** money and hopefully have a working aircraft and controller or just telling them to send me a new remote and my old aircraft and if any of the items actually need replacing just do the repairs myself. I am somewhat savvy with the P3 but by far not an expert.I have replaced ribbon cables Yaw arms and DSC boards but not much else. I just don't understand why it would need so much repair when it seemed to work ok when I sent it to them and last time it flew with a remote that worked.
Thanks for any advice.....
-Mark
Ok, so I started out a year ago with a P2, the first week I had it, it flew away, I had calibrated it, it was not very far away when it headed south.... I did everything correct. DJI was then coming out with their P3s so they offered me a P3 at $500. I decided to do it. I got it and loved it, flew it a few weeks until one day I took it down to the beach, calibrated it as usual, everything seemed fine. Flew for a bit, then all of a sudden (with 51% battery left) while I was about 500 yards off the beach, I had a message flash on my screen saying "critical battery level, landing.." so it proceeded to land out in the water, never to be seen again. Through my flight records, we noticed that in the Pilot App for Android, they had left out an error code that is supposed to flash if your controller loses connectivity with your aircraft, so this happened when I had 51% battery so it stuck at 51% and I had not noticed until it told me it was landing, about 12 minutes into flight. I sent all the code, flight records and everything they requested to prove that there was an error in the code and not user error. So... they sent me a refurbished replacement. The first day of flying that while doing a normal landing, actually on auto-land on a road it landed a bit harder than I would expect but nothing drastic and the Y-Arm broke off and the ribbon cable broke. So I replaced both of those and got it working again, a few days later my remote control went out, it just would not turn on or charge. After trouble shooting with DJI support for hours and days, updating all firmware in remote and aircraft, the support team decided it was a bad remote. After weeks of waiting for an RMA and multiple emails, I finally got someone on the phone who got me out an RMA and asked that I send the aircraft and the remote in. I was a bit hesitant because it is kind of like taking your car to get it's oil changed, they want to replace everything. Keep in mind, before my other remote died, everything worked fine.
So finally I got the RMA and sent in the aircraft and remote, thinking they really just needed to send me a new remote and everything would be fine again. Here is what they came back with (See Attached Image).
What should I do? I was thinking either just pay the **** money and hopefully have a working aircraft and controller or just telling them to send me a new remote and my old aircraft and if any of the items actually need replacing just do the repairs myself. I am somewhat savvy with the P3 but by far not an expert.I have replaced ribbon cables Yaw arms and DSC boards but not much else. I just don't understand why it would need so much repair when it seemed to work ok when I sent it to them and last time it flew with a remote that worked.
Thanks for any advice.....
-Mark
