Video Problems

Andrew Blackburn · May 23, 2016

Hello! I have been having the same problem with my Phantom 3 Pro for awhile. A long time back I crashed it and had it fixed by DJI. I received but the camera didnt work at all. I sent it back in and the camera was replaced. When i got it back again, the videos and pictures all seemed over exposed and the videos are very fuzzy and have have dancing speckles all over in dark areas. I sent it in to have it fixed a third time. Upon receiving it today I am still having this same issue with the camera being very fuzzy and over-exposed. I know the ins- and outs of this drone and have owned it for a year. Is there something I am doing wrong? I am very disappointed.
~Andrew

tytlyf · May 23, 2016

Surely you checked the camera settings? My only guess would be it's in manual mode.

Andrew Blackburn · May 23, 2016

tytlyf said:
Surely you checked the camera settings? My only guess would be it's in manual mode.

No it is not. I have reset the camera and adjusted settings and i even put on a ND4 filter.

tytlyf · May 23, 2016

Andrew Blackburn said:
No it is not. I have reset the camera and adjusted settings and i even put on a ND4 filter.

Does the over-exposure change at all when you put on the filter?

Andrew Blackburn · May 23, 2016

tytlyf said:
Does the over-exposure change at all when you put on the filter?

Only Slightly

tytlyf · May 23, 2016

Andrew Blackburn said:
Only Slightly

If the camera is on auto, I don't know what else to check.

xave · May 23, 2016

This is video taken directly off the sd card right?

tytlyf · May 24, 2016

xave said:
This is video taken directly off the sd card right?

OP should upload a video so we can see what he's referring to.

Andrew Blackburn · May 24, 2016

Here is a link to a still photo: DJI_0082.JPG
Here is a link to a video:

Droneted · May 24, 2016

I see what u mean. It looks like a bad camera senor. Where are u located? I am in Florida and I have several. If u were near me we could swap it out to see. Or put your camera on my drone to be sure it is not a drone cable problem. I don't think it is. I personally have seen this a lot. It has always been the senor. Easy to replace.

Andrew Blackburn · May 24, 2016

Ted4797 said:
I see what u mean. It looks like a bad camera senor. Where are u located? I am in Florida and I have several. If u were near me we could swap it out to see. Or put your camera on my drone to be sure it is not a drone cable problem. I don't think it is. I personally have seen this a lot. It has always been the senor. Easy to replace.

Is this part easy to replace without experience? I live in Ohio.

Not A Speck Of Cereal · May 24, 2016

I agree that it looks like a bad sensor, but it could be internal processing post-sensor. Either way, I've seen it before in other technology, which I would call 'banding'. They may have tested it in shop but didn't fully test it with a bright sun.

It is rare to have to do this, but I have had to send tech back to a manufacturer more than once. One time, I had to send a camera to Nikon six times. They kept sending it back telling me to do things like use fresher batteries, once even sending along photocopies of pages from the owners manual.

I finally got the local rep to call the repair center in Torrance to finally convince them of the defect.

So I would send yours back again, with the still and video images (or send them ahead via any contact point that a phone rep gives you) and tell them it simply is not yet fixed.

Chris

PS: you WILL get blown-out highlights (all white) with a bright sun in the shot with the camera set on auto and the exposure compensation dial set to 0 (your exposure compensation dial is set to 0, yes?), but it should not have that banding pattern on it.

Droneted · May 24, 2016

Andrew Blackburn said:
Is this part easy to replace without experience? I live in Ohio.

Not with no experience. For me it takes about 20 minutes. U could break the locking clip very easily

Droneted · May 24, 2016

Send it back to them if in warrenty. I would have to sell u a senor and charge labor plus shipping. I could trade a good camera for yours. That would save time and money. $130 with shipping included. The senor is $100.

xave · May 24, 2016

That's not an over exposure warning? Is that setting turned off?

Not A Speck Of Cereal · May 24, 2016

The over-exposure warning indicator doesn't look much like that; but more importantly, it should only show in the Go app on the FPV device, not in the actual resulting video or photo.

xave · May 24, 2016

Not A Speck Of Cereal said:
The over-exposure warning indicator doesn't look much like that; but more importantly, it should only show in the Go app on the FPV device, not in the actual resulting video or photo.

Ah yes you are right. Knee jerk reaction to my photo days

Andrew Blackburn · May 25, 2016

The camera is definitely under warranty. I had this problem the day i got it back from them (2 days ago). Im probably going to send it back soon. I am simply worried they will not fix it again. I never received a bill or any parts list from them. I dont think they changed anything. How can i make sure they actually fix it?