Phantom 4 Pro won't switch from 4K 60fps to 24 fps

AeroViking · Mar 17, 2020

Today when flying my P4P Obsidian, I attempted to switch my 4K 60fps to 24fps (while grounded) and listed of doing so, it paused for a moment and then lost connection to the aircraft and performed what looked like the App restating or crashing then coming back on. When it came back on, out was still at 60fps. Has anyone heard of such a thing? Any thoughts would be welcome because I've tried it all. ( If it helps I am flying in. 5.8GHz and always have,I live I a pretty congested city, but still not in a no-fly zone. I have never crashed it and regularly calibrate the compass.)

CR125Honda · Mar 18, 2020

What happened the next time when you shut everything off, restarted and tried again?

PhoenixOne · Mar 18, 2020

Look at your file type. Mp4 or mov. My wont shoot in 60fps once you start messing with the options either. Its not too much of a pain but the only thing i found that helps is to reset the camera setting.. theres an option somewhere. Make sure you usong the right codec and shooting in jpg+raw. I know those things helped. Reset it. Put it in jpg+raw. Should switch next time you put it in 60fps. I went around and around with my autel. Like that hope it helps

AeroViking · Mar 19, 2020

CR125Honda said:
What happened the next time when you shut everything off, restarted and tried again?

The same thing. Unable to switch from 60fps to 24 fps without losing connection to the aircraft and restarting the app, then it just goes back to 60fps.

AeroViking · Mar 19, 2020

PhoenixOne said:
Look at your file type. Mp4 or mov. My wont shoot in 60fps once you start messing with the options either. Its not too much of a pain but the only thing i found that helps is to reset the camera setting.. theres an option somewhere. Make sure you usong the right codec and shooting in jpg+raw. I know those things helped. Reset it. Put it in jpg+raw. Should switch next time you put it in 60fps. I went around and around with my autel. Like that hope it helps

Thank you very much, simply resetting the camera setting did the trick. The reset camera settings is at the bottom of the little gear tab in camera settings. I am now able to switch from 60fps to whatever frame rate I like. Thanks again PhoenixOne!

PhoenixOne · Mar 20, 2020

AeroViking said:
Thank you very much, simply resetting the camera setting did the trick. The reset camera settings is at the bottom of the little gear tab in camera settings. I am now able to switch from 60fps to whatever frame rate I like. Thanks again PhoenixOne!

Man that's good to hear. Awesome. It worked for me as well. Like I said. My autel wasn't even showing 60fps in my options anymore.. it would show and shoot 50fps. In 4k+ 4k , 2.7 and 1080 but it wouldnt go in 60fps. No matter how i changed the options it wouldnt sbow 60fps anymore... once i reseted it, it worked. Im glad it worked with dji too! I think we just solved our first mystery scooby doo! Lol first time my knowledge has helped someone on here!! Makes me feel good lol. But I am pretty jealous of that obsidian ? glad it worked my man have a great day!

PalleR · Mar 31, 2020

PhoenixOne said:
Man that's good to hear. Awesome. It worked for me as well. Like I said. My autel wasn't even showing 60fps in my options anymore.. it would show and shoot 50fps. In 4k+ 4k , 2.7 and 1080 but it wouldnt go in 60fps. No matter how i changed the options it wouldnt sbow 60fps anymore... once i reseted it, it worked. Im glad it worked with dji too! I think we just solved our first mystery scooby doo! Lol first time my knowledge has helped someone on here!! Makes me feel good lol. But I am pretty jealous of that obsidian ? glad it worked my man have a great day!

Hi
If you have selected video system NTFC you can select 60 and 30 frames/s. But if you select PAL you can use 50 and 25 f/s.

PhoenixOne · Mar 31, 2020

Thats American fps and European fps correct?

PalleR · Mar 31, 2020

Yes, thats correct. But you can choose what you like. It is only important if you want to see your videos on the tv set.
Then you must adapt to the standard.

roosta · Apr 13, 2020

PhoenixOne said:
Look at your file type. Mp4 or mov. My wont shoot in 60fps once you start messing with the options either. Its not too much of a pain but the only thing i found that helps is to reset the camera setting.. theres an option somewhere. Make sure you usong the right codec and shooting in jpg+raw. I know those things helped. Reset it. Put it in jpg+raw. Should switch next time you put it in 60fps. I went around and around with my autel. Like that hope it helps

Hah! Thanks for this. A silly overlook by me not knowing why I was having the same issue as OP. I was wondering this myself on the last couple of flights. Luckily, the video i was taking has no real requirement for specific fps.

RoOSTA

PhoenixOne · Apr 13, 2020

Lol I know what you mean. I was shooting in 50fps for a while and couldn't figure it out.. and i was like eh.. oh well.. it looks good to me.. but then i wanted to try slowmo. I have a train video on my YouTube on 50 fps. Looked awesome.

PalleR · Apr 13, 2020

PhoenixOne said:
Lol I know what you mean. I was shooting in 50fps for a while and couldn't figure it out.. and i was like eh.. oh well.. it looks good to me.. but then i wanted to try slowmo. I have a train video on my YouTube on 50 fps. Looked awesome.

Hi
If You shoot in 50fps you have selected PAL as your videosystem. If you change to NTSC you can shoot in 60fps.
It is only important if you want to watch your videos on your tv. Then the video standard must match.

PhoenixOne · Apr 13, 2020

I appreciate the insight but yes i know. We were discussing how to change it further up. Thsnks

PalleR · Apr 13, 2020

PhoenixOne said:
I appreciate the insight but yes i know. We were discussing how to change it further up. Thsnks

Sorry
I did`nt realize it was You I had answered earlier.

PhoenixOne · Apr 13, 2020

Lol no worries

edmonro · Apr 13, 2020

PhoenixOne said:
Look at your file type. Mp4 or mov. My wont shoot in 60fps once you start messing with the options either. Its not too much of a pain but the only thing i found that helps is to reset the camera setting.. theres an option somewhere. Make sure you usong the right codec and shooting in jpg+raw. I know those things helped. Reset it. Put it in jpg+raw. Should switch next time you put it in 60fps. I went around and around with my autel. Like that hope it helps

Make sure you are using H.264 codec and not the H.265. The latter is more restrictive on frame selection