p4a fell out the sky

[Matash]

my p4a just fell out the sky and I need to file a claim. my problem is I have a maxxuav clean install kit in the antenna port. is this going to cause a problem with my claim ? thanks Matt

 

[Fly Dawg]

Might want to upload your flight log here before messing around with a claim and let a few others take a look. DJI will want that as well....

Upload here and provide a link back: DJI Flight Log Viewer

 

[Matash]

Ok. I have it. Is there as pacific fill ?

 

[Matash]

specific file ?

 

[Fly Dawg]

It should be dated the day of the flight. Either a .txt file, or if using Litchi a .csv file...

 

[Matash]

Ok I’ll,look. What should I do about the controller ?

 

[Fly Dawg]

That could be an issue, but reviewing the flight log would be priority. If it is determined from that as "Op Error" then you are wasting your time with a claim. That's why you should look at that first, because as I said DJI will ask for it.

 

[Fly Dawg]

The log file should look similar to this: Eg: DJIFlightRecord_2017-08-09[08-42-46]

 

[Matash]

I'm having a hard time getting the file I don't see a txt file

 

[Fly Dawg]

IOS or Android?

 

[Matash]

ios ipad pro

 

[Fly Dawg]

Those are off of the bird itself. The other log files are on the device.

 

[With The Birds]

Have a look at the instructions at the link posted for phantomhelp viewer- it is looking for the flight log from your iPad. You can easily drag it off the iPad using iTunes.

To answer your earlier question if the issue is with the AC (likely) DJI won’t ask you to send your controller, just the AC.

 

[Matash]

ok good ill mcheck the ipad now what really pisses me of is I just orderd 2 sun amps mount battery pack for it . I already have the dbs

 

[Fly Dawg]

Also, if the device logs are inconclusive, make sure you leave the .DAT files on the bird. Those are more detailed and what DJI will look at.

 

[Matash]

ok I have the flight record what way should I post them ?

 

[Fly Dawg]

Upload the file to the link previously posted above. Then provide a link back here.

 

[Matash]

ok

 

[Matash]

DJI Flight Log Viewer - PhantomHelp.com

 

[Matash]

DJI Flight Log Viewer - PhantomHelp.com

DJI Flight Log Viewer - PhantomHelp.com

DJI Flight Log Viewer - PhantomHelp.com