- Joined
- Oct 25, 2016
- Messages
- 53
- Reaction score
- 15
- Age
- 42
I purchased my Phantom 4 Pro + in January 2017. I've only flown it a handful of times in this time. Since I've been flying it, I've noticed that when I change my direction, that the angle of the horizon isn't straight. Therefore, I've had to manually adjust the gimbal. I know that wind can affect it, but even with limited to no wind, this has occurred. And I've also auto calibrated it to try to resolve the problem.
Also, as you can see in the video, I've noticed that since the last firmware update, that when i turn on the drone, The gimbal starts to jerk randomly to the left. I only have a few more months of my DJI Care left. Do you guys think I should send it in? I'm afraid to since I've read here that others say they've sent their stuff in and received refurbished items back.
Dropbox - IMG_7824.MOV
Thanks!
UPDATE: I can't even explain how disappointed I am about the service DJI performed in my Phantom. I sent it in for the random jerking of my gimbal. They supposedly repaired it and sent it back to me. I received it today completely DAMAGED! They replaced the gimbal with a new one, but it still jerks, and now it buzzes when the gimbal is moved up and down! They also cracked the landing gear and the gimbal has dents on it! And whoever installed the new gimbal decided to do it without precision, so they put a dent between the SD card slot and the screw above it. There was absolutely no attention to detail and they did not handle the drone with care at all! I'm frustrated and beyond annoyed that I sent them a practically brand new drone (with no dents or scratches) and I got it back completely jacked up!
Also, as you can see in the video, I've noticed that since the last firmware update, that when i turn on the drone, The gimbal starts to jerk randomly to the left. I only have a few more months of my DJI Care left. Do you guys think I should send it in? I'm afraid to since I've read here that others say they've sent their stuff in and received refurbished items back.
Dropbox - IMG_7824.MOV
Thanks!
UPDATE: I can't even explain how disappointed I am about the service DJI performed in my Phantom. I sent it in for the random jerking of my gimbal. They supposedly repaired it and sent it back to me. I received it today completely DAMAGED! They replaced the gimbal with a new one, but it still jerks, and now it buzzes when the gimbal is moved up and down! They also cracked the landing gear and the gimbal has dents on it! And whoever installed the new gimbal decided to do it without precision, so they put a dent between the SD card slot and the screw above it. There was absolutely no attention to detail and they did not handle the drone with care at all! I'm frustrated and beyond annoyed that I sent them a practically brand new drone (with no dents or scratches) and I got it back completely jacked up!
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