Gimbal Error

[Cavepig7]

I just received my Osmo Mobile 3 yesterday. I did a hyperlasp video and a couple of timelasp videos. I use a Galaxy S8+ without any covers (I don't want to make the phone any heavier than it already is). Anyway, I turned on the Osmo later in the day to try some more things and I get this msg "Gimbal Error" motor protected, please resume. RESTORE. Well, now this Osmo is not working at all. I'm about to call DJI support and ship it off, I presume. I'd rather not do that, but only if I have to. Do any of you know how to fix this without me having to ship it off? Reset perhaps or something similar.

 

[WV. Rootman]

I'm just guessing Cavepig7. You didn't take it in a cave, did you? High humidity kills electronic devices in a cave. Possibly you got some dirt in the motors. Vacuum the gimbal and then blow it with some can air. A hair dryer or something to dehumidify it may help. Good luck.

 

[Cavepig7]

I'm just guessing Cavepig7. You didn't take it in a cave, did you? High humidity kills electronic devices in a cave. Possibly you got some dirt in the motors. Vacuum the gimbal and then blow it with some can air. A hair dryer or something to dehumidify it may help. Good luck.

It was only hours old. I used it indoors. I live in the desert, what is humidity?

 

[WV. Rootman]

It was only hours old. I used it indoors. I live in the desert, what is humidity?

Sorry, kind of funny. I can only go on the information that's given. I never went caving in the desert. Surely a cave in the desert is damp.
Best thing to do is contact DJI or who you bought it from.

 

[Cavepig7]

Sorry, kind of funny. I can only go on the information that's given. I never went caving in the desert. Surely a cave in the desert is damp.
Best thing to do is contact DJI or who you bought it from.

Oh, no worries my friend. I discovered on YouTube that my error msg is kinda common. They all ended up shipping their Osmo. I did contact the store that I purchased it from and they immediately passed the buck to DJI. No surprise there. Called DJI and waited only approx. 30 minutes to talk to a tech. They basically in a flash said: "Ship it!" Lol!