DJI repair = FAIL

[whoreable]

my Phantom that was just Returned by your RMA STAFF. You guys did not repair my Drones Compass Error Problem, the only thing you did was Cost me $30 in packaging peanuts and you removed my custom $50 sticker and returned my drone with exact same problems. I have a second Phantom that works just perfect, why dont you just send me a NEW UNIT!?!?!?!?
RMA CAS 239853 T4W3F1

 

[Dinerve]

my Phantom that was just Returned by your RMA STAFF. You guys did not repair my Drones Compass Error Problem, the only thing you did was Cost me $30 in packaging peanuts and you removed my custom $50 sticker and returned my drone with exact same problems. I have a second Phantom that works just perfect, why dont you just send me a NEW UNIT!?!?!?!?
RMA CAS 239853 T4W3F1

Errrrm, is this forum affiliated with DJI? Pardon my ignorance but I fail to understand who this is addressed to.

 

[dirkclod]

Errrrm, is this forum affiliated with DJI? Pardon my ignorance but I fail to understand who this is addressed to.

No it's not affiliated but we do have a member here which is but he hasn't been on in 4 weeks . BladeStrike .
He does look in but if you want to rant to DJI their site is the best place .

 

[With The Birds]

As suggested post on the DJI forum. Be careful with your phrasing though. Your post might get deleted if they don't like it.

 

[dirkclod]

 

[Elsopix]

$50.00 Sticker? Was it signed by Elvis?


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[greg manchester]

I was wondering what the DJI service was like currently. I believe it was pretty bad in the past. I have sent in my P3 to fix the range issue after the last FW upgrade. I put the note in the RMA to say it was a signal/ range issue & they put a note on the repair process inquiry that it was a broken gimbal fix.
I have no idea what condition the drone will come back in or wether the range issue will be fixed. I have sent multiple emails to them to ask but I don't get any reply. Payment has been sent for the repair. Guess i'll have to wait until it returns to find out if it will get past 30m range.

 

[chrismatthewssr]

I sent mine in for a broken compass wire and they replaced several things that I had no idea that were broken, like the camera, gimbal, and other things I don't think they have a clue


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[whoreable]

They replaced my phantom with a brand new one after sending it in the second time. I also wrote on the body of the phantom in sharpie marker " Fix me, I am broken this is my second time here! "

I have not had any issues now in two weeks.

 

[greg manchester]

I sent mine in for a broken compass wire and they replaced several things that I had no idea that were broken, like the camera, gimbal, and other things I don't think they have a clue


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So, I received my Phantom back from Netherlands yesterday. Seeing the breakdown, I had a replacement controller in there for £95 which was later discounted. No sign of any controller in the returned box. The gimbal has been fixed & a flight test of 50-90m sticker on the side. Seeing how that was the issue I sent it in for only flying 50m before RTH [ range issue] I'll be taking it out for a test flight tomorrow. If it's still got the RTH issue, I'm **** sure it's going back with a major complaint & asking for a Mavic as compensation.

 

[1st daddios]

hi Greg Manchester...how is dJi service ?
it is great... went thru diagnosis online w them and next thing I know they authorized full UPS shipping costs fr Toronto to California and returned p3S fully repaired ( gimbal issues).
.....aaah that 2870 miles one way they sent it back n I've been flying last two weeks w no probs



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[RodPad]

So, I received my Phantom back from Netherlands yesterday. Seeing the breakdown, I had a replacement controller in there for £95 which was later discounted. No sign of any controller in the returned box. The gimbal has been fixed & a flight test of 50-90m sticker on the side. Seeing how that was the issue I sent it in for only flying 50m before RTH [ range issue] I'll be taking it out for a test flight tomorrow. If it's still got the RTH issue, I'm **** sure it's going back with a major complaint & asking for a Mavic as compensation.

You must have not sent in a controller?

Rod