Dji Phantom 3 Advanced recognize as a Dji Phantom 3 Professional

[eloi9919]

Hello,
The Dji go app recognize my Dji Phantom 3 Advanced as a Dji Phantom 3 Professional. The app do not receive the video recording and the GPS information. I have the problem that the screen on my mobile is gray.
I have reinstall the app and I have reinstall the firmeware for the Dji Phantom 3 Advanced.
I have tried with a Samsung S5 and a Iphone 5S
I have do an hard reset but nothing happens, the RC say that he is on the Last firmware and I re-link the RC and the aircraft too and nothing happens.
Can you help me?
Thanks

Some screenshot

 

[eloi9919]

The problem was solved by the DJI support.
It was a cable who was disconnected (during transport or landing)
Thanks everyone for help

 

[thebeline]

Wait.... So... what about the Adv being recognized as Pro? Is it still recognized as Pro?

 

[eloi9919]

No because the cable disconnected was the cable that connects the camera to SD card.
And the difference between a professional and an Advanced is the model of the camera
Thank you for the help

 

[thebeline]

REEEEEEEAAAAALLLYYYY..... Good to know!

 

[Alardt]

Mine was a bad SD Card. As soon as I took it out, my App recognized my P3A as a P3A and not a P3P