- Joined
- May 12, 2018
- Messages
- 25
- Reaction score
- 9
- Age
- 53
DJI has been stringing me along now since September about a problem with my P4P 2. When I sent it in, they lied and said the upper and lower shells were damage as well as the battery compartment. There was no damage at all and they were just trying to blame me for the problem. One rep said that I must have had a hard landing. I had sent them my synced flight logs and from the first flight I took it flew extremely slow before I even landed it. Caught them in their first lie! If the battery compartment had been damaged they wouldn't have been able to check the data from the drone either. More B.S. from them! They wanted $153.00 to repair it even though it wasn't damaged at all. I kept calling them every day and they'd tell me the same thing - "We will either repair it or replace it with a product that’s new or equivalent to new in both performance and reliability after payment has been received.". I told them that it was under a 1 year warranty and you don't pay for repair on a warrantied product. They kept telling me they'd review my case and then they'd send me a new invoice saying the same thing. No way was I going to pay$153.00. I then got a call from one of the managers because I had posted the problem on this forum. He said if I deleted my post on the forum, they'd send me a brand new drone. I get the package and it was a used drone that one of the supervisors told me was brand new. It was malfunctioning as well. After checking the logs through the DJI Assistant 2 app I noticed it had been flown multiple times during a 3 day period in August. I called back (1 of probably 50 or more calls I've had to make to them) and one of the service techs told me it had been returned and repaired in August but was flying properly. First, the manager lied to me about getting a new drone. If I had wanted a used drone, I would have purchased one for less money. Then the supervisor lied to me and then who ever said the drone was fixed and working like new was lying to me as well. I twice spoke to a different supervisor last week. Then this morning after receiving an email saying it had been fixed and will be shipped within 3 days. I told him last week that I didn't want them shipping back that used drone. I wanted either a new drone or credit on my DJI account. He told me earlier today that he'd hold the shipment and speak with a manager. Tonight I get an email showing shipped out with a UPS tracking number. I had to call them back AGAIN and it was like talking to a brick wall. They just keep giving me the run around. I told him that when the used drone and controller arrive, I'm shipping them right back. It's mid November now, freezing temps, snow and high winds here in Canada. How will I test it? I told him this was inexcusable and unacceptable and that I wanted to speak to a manager. He said he'd try to have one contact me. I've been told that multiple times so excuse me if I don't believe him. I've watched YouTube videos, other posts on this site and other sites. The consensus is the same from almost all of them - DJI has the worst customer service ever! I'm going to keep posting until DJI notices again and the decides to do something about my situation.
