- Joined
- Feb 10, 2016
- Messages
- 2
- Reaction score
- 3
- Age
- 52
So I'm sure a lot of you will not care but I have to share my experience.
On February 28th I decided to venture out for a flight, I take my craft up for a short flight around a small lake at a nearby park. Flight appears to be flawless and after landing to move to a new spot. I setup to fly again when I receive an ESC Status Error. Of course just a a crowd of people started to form. After several reboots nothing and as I headed back to my car furious that I would have to return my Phantom 3 Pro after a mere 31 days.
I called DJI customer support Monday morning.
On hold for a short 30 minutes, explained the issue I experienced and they quickly opened a case emailed my instructions to ship my P3P back.
Shipped my device on March 1st - ground from the east coast.
They receive my P3P on March 8th
Checked in and tested on the 9th - FREE OF CHARGE
Repairs begin on March 10th
Tested and shipped on March 10th
I receive my P3P on the 15th - 11 business days after I shipped it.
So after all the bad press and negative feedback that DJI has gotten around their support I can honestly say this is what I would expect.
-- My only complaint could be the shipping time.
Thanks DJI for the great customer support I received!!
Sent from my iPhone using PhantomPilots mobile app
On February 28th I decided to venture out for a flight, I take my craft up for a short flight around a small lake at a nearby park. Flight appears to be flawless and after landing to move to a new spot. I setup to fly again when I receive an ESC Status Error. Of course just a a crowd of people started to form. After several reboots nothing and as I headed back to my car furious that I would have to return my Phantom 3 Pro after a mere 31 days.
I called DJI customer support Monday morning.
On hold for a short 30 minutes, explained the issue I experienced and they quickly opened a case emailed my instructions to ship my P3P back.
Shipped my device on March 1st - ground from the east coast.
They receive my P3P on March 8th
Checked in and tested on the 9th - FREE OF CHARGE
Repairs begin on March 10th
Tested and shipped on March 10th
I receive my P3P on the 15th - 11 business days after I shipped it.
So after all the bad press and negative feedback that DJI has gotten around their support I can honestly say this is what I would expect.
-- My only complaint could be the shipping time.
Thanks DJI for the great customer support I received!!
Sent from my iPhone using PhantomPilots mobile app
