Credit card blocked my DJI on-line purchases

[PredTeam6]

OR for Customer Service much better than the rest go to B&H Photo!

 

[flpholt]

or Carolina drones for really good customer service

 

[Tim in Florida]

If a seller/retailer is using a processor that refuses to comply with a card companies security rules, they will decline it the minute they find out. DJI is likely using a non-compliant merchant/processor.

 

[GadgetGuy]

If a seller/retailer is using a processor that refuses to comply with a card companies security rules, they will decline it the minute they find out. DJI is likely using a non-compliant merchant/processor.

I had no trouble making multiple DJI.com purchases using PayPal hooked up to my Chase Visa.

 

[alokbhargava]

I used PayPal, BOA purchases directly from DJI.com and never faced any issue

 

[Design-engine]

you probably didnt have any money left on that credit card LOL

 

[DCB]

Back when I bought my P3S I tried to buy from the DJI website and my card declined(American Express). Tried another card and it declined also. I called both card companies and was told that the reason it was declined is because the purchase was from a company in China and they don't allow transactions from China. I ended up buying it through D & H.

 

[Tim in Florida]

I had no trouble making multiple DJI.com purchases using PayPal hooked up to my Chase Visa.

... because you are using the PP platform as opposed to whatever DJI is using as a merchant/processor.

 

[LuvMyTJ]

I have edited your title to reflect the correct situation and moved it to an appropriate area.

Did you get it cleared up?

 

[Geeber100]

I must have not been clear. My bank debit card was first declined. I called Amegy Bank 3 times. Despite being told the transactions would clear, the transactions continued to be declined. I finally spoke to a supervisor who told me that due to the high volume of fraud associated with either DJI or their intermediary, the transaction could not be approved unless I went to an Amegy Bank and proved my identity. The supervisor said in his 2-3 years, he had never seen this before. He did place a 3-party call to Capital One. The rep there could not approve the transaction there either. I think my best bet is to buy the Phantom from an independent dealer in the states. All this does make me uncomfortable with DJI!

I just ran into the same problem with my bank Visa Debit card and my Cabela's Visa. Looks like I will be buying a tablet sunshade and extra blades from Amazon. Probable get them faster too.