Does anyone please have suggestions for remedy to the following: Frequent disconnects between app and phantom - including while on ground or plywood landing pad and especially while flying no matter what location, using primarily an iPhone 6+ running iOS 8.4 with P3a firmware 1.2.8 and latest iOS pilot app 1.2. I have tried 2 different devices (iPhone 6 Plus and iPhone 6), 2 different OEM lightning/USB cables, and one Anker shorty cable, tried both straight up and angled antenna angles, performed IMU calibration, gimbal calibration, relinked controller and phantom, disabled video cache, lowered transmission stream rate, attempted various custom channel selections - and nothing improves it. Out of the box, this unit worked, then within days after updating pilot app and firmware to 1.1.9, it began having the disconnect troubles/message, at one point I thought changing the cable helped and had perhaps a couple flights without the disconnect issue. The disconnects got worse after firmware upgrade to 1.2.8 and every time I fly, it frequently disconnects.
Additionally, I got a "gimbal overload" message a couple days ago (which went away after turning everything off then back on) and ever since then it has lag between an action and the image streamed. In other words if I adjust gimbal height, yaw or any aircraft/camera movements, it is a couple seconds before I actually see on the device – the image the camera sees. The feed is no longer live.
Realizing these may be two separate issues and my quad copter may be all screwed up and need a looksee by DJI, and realizing I don't love the idea of sending it off for six weeks since it flies fine otherwise, it would be nice if this was fixable within adjustment to the settings, firmware or app. Talking with DJI yesterday, the rep suggested loading older firmware 1.9.1 then upgrade back to 1.2.8 (which could reset things) and vaguely said the instructions were the same but he didn't know if it would work. So when I got off the phone and put an earlier version of firmware on P3a's micro sd, it would not take it and sat there for quite a while doing a double beep instead of the four beeps indicating if it was installing properly. Looks like I'm stuck with 1.2.8 for now unless someone has a suggestion how to backtrack.
I welcome help with either/both of these troubles and even - "what would you do ?" - between; living with it and waiting for the next firmware or app upgrade/update, send it to DJI for repair knowing that will potentially take around six weeks.
The rub is, this was going on within 30 days after I bought it and I probably could've exchanged it but so many people warned me that things would be flaky for the first few months after a product release I thought it was normal till I recently talked to a friend who said he never has the disconnect issue. Are there many other folks having this/these kind of troubles?
Additionally, I got a "gimbal overload" message a couple days ago (which went away after turning everything off then back on) and ever since then it has lag between an action and the image streamed. In other words if I adjust gimbal height, yaw or any aircraft/camera movements, it is a couple seconds before I actually see on the device – the image the camera sees. The feed is no longer live.
Realizing these may be two separate issues and my quad copter may be all screwed up and need a looksee by DJI, and realizing I don't love the idea of sending it off for six weeks since it flies fine otherwise, it would be nice if this was fixable within adjustment to the settings, firmware or app. Talking with DJI yesterday, the rep suggested loading older firmware 1.9.1 then upgrade back to 1.2.8 (which could reset things) and vaguely said the instructions were the same but he didn't know if it would work. So when I got off the phone and put an earlier version of firmware on P3a's micro sd, it would not take it and sat there for quite a while doing a double beep instead of the four beeps indicating if it was installing properly. Looks like I'm stuck with 1.2.8 for now unless someone has a suggestion how to backtrack.
I welcome help with either/both of these troubles and even - "what would you do ?" - between; living with it and waiting for the next firmware or app upgrade/update, send it to DJI for repair knowing that will potentially take around six weeks.
The rub is, this was going on within 30 days after I bought it and I probably could've exchanged it but so many people warned me that things would be flaky for the first few months after a product release I thought it was normal till I recently talked to a friend who said he never has the disconnect issue. Are there many other folks having this/these kind of troubles?
Good to hear that you got it sorted out!
