Interference problem

[Peterfromsweden]

Hi.
I have a big problem with Interference from camera to the phone. When I fly and are filming or takes pictures, the picturer is distorted in my phone. So much that I do not see what it's like I'm filming. But the movie or pictures in the machine's memorycard will be as it should. I have used the same phone all the time and settings in the drone without having had this problem before. Have also tried another phone, and connector cable betwen the phone and reciver but it does not help. What can I do to get rid of the problem? Best regards Peter.

The answer frpm DJI Support was:
Thank you for contacting DJI Technical Support.

We are very sorry to hear that you are having an issue with the live view being displayed on the screen of your phone however as per reviewing since the pictures and the videos on the SD card itself are good. This is usually caused by compatibility issues. Please try to make use of a different mobile phone also try to use a compatible device with the phantom 3 professional as listed below:

• ios: iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPod touch 6, iPad Pro, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, and iPad mini 4 Wi-Fi + Cellular. This app is optimized for iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s and iPhone 6s Plus.
• Android: Samsung tabs 705c, Samsung S6, Samsung S5, Samsung NOTE4, Samsung NOTE3, Google Nexus 9, Google Nexus 7 II, Ascend Mate7, Huawei Mate 8, Nubia Z7 mini, SONY Xperia Z3, MI 3, MI PAD

Also please try to use different connector cables to connect the mobile phones.

 

[GrammatonxXXxCleric]

Just a thought, have you disabled both WIFI and bluetooth on the mobile device? May not help, but it's something to try. Also you could uninstall DJI go, delete cache files, reboot device, re-install DJI go.

 

[Peterfromsweden]

Hello and thank you for your reply. I have disabled the bluetooth but not WIFI. I will try this
immediately and return soon to tell you if that helped.
And yes i have tried to uninstall DJI Go as you say.

 

[aero gravity]

similar; video on SD is great ...but garbled video image/display on tablet screen. Occurs with both DJI GO and Litchi apps. Have tried different USB cables also. WiFi and BT off; also in Airplane mode. Connection of transmitter to P3P is fine; can fly/operate and take photos/videos to SD card ...but screen garbles.

 

[aero gravity]

...have similar problem like yours; posted below.

 

[inkytog]

I'm having the same issue and using DJI's crystal sky - so if their own screen is doing it then I am guessing it's firmware.

Look at all the warnings for interference - but the signal is allegedly good. Range is also not great.