My point is that working on the roll motor shaft is not an obvious process. I've changed ribbon cables and the multistrand cable, but working on a roll motor shaft sounds like a much tougher job. Some "how to" seems to be in order.
No offense....But I'm starting to see why no one or few are answering these type questions. And yes, I was doing the same thing......
There are answers to this in at least three threads that I've posted in so far and probably hundreds more.
But...I'll give it another try for you.

I'm jkg of course!!! I'm horrible at instruction writing. But rebuilding the mechanical part of a gimbal is one of the few things I do know and have a little experience with on the Phantom 3's.
There are youtube video's that explain this process and the causes.
I've actually put the gimbal together so wrong that the camera was actually upside down!! Yep, It's possible!! I know!!
Look up..."Phantom 3 gimbal rebuild" "phantom 3 gimbal dance" or something similar on youtube. The reason why I say to do that is because it is much easier to follow along with a video. At least for me it was. It doesn't make any difference for which Phantom3. The Pro gimbal, the standard, and everything between are all mechanically the same as far as this part of the gimbal is concerned(meaning, adjusting the motors)
This is the first one I found...There are others.
The flat spot on the shaft that the "box" goes on faces the back, that's where the screw should also be installed from the back side of the "box". If the screws get mixed up? It is a little bigger looking and the threads don't go the whole way down to the bottom of the screw.
on the cover of the other motor?( I guess that is called the roll motor, I keep forgetting the term) Pull the cover off, make sure the motor shaft on that end is flat and level on the top side. flat facing up , meaning level with the top of the "box".If it's not? Very carefully!! Take a small pair of needle nose pliars, pull the circuit board up a little with your fingers, again carefully, no big hurry, and twist the motor shaft so that the flat is up, level with the top of the "box" .You can do it in little increments, it doesn't have to exact on the first try. Then adjust again if needed a little to get the camera level. You can take some of it out in the app adjustment if you get it "close enough". That shaft is press fit into the hub. If you twist around too much on it, it will come out of the hub. Not a huge deal!! Just press it back in. carefully!!
Hope this helps...It is much easier than you think, replacing the ribbon cable is much harder.. I learned quick because my first three project drones had this issue. any mistake that was possible? I made!
