Little over a year ago I crashed my P4P, sent it in under DJI Care Refresh and promptly received a new machine. Very impressed. Then, last month had to (unfortunately) repeat the process due to another accident, but this time there was a $574.00 repair invoice, a second for $169.00 for a new battery and the $119.00 if I wanted to have a new replacement drone. The explanation was as follows:
In the second I, or the P4P, flew into a nearby building while I was fumbling to switch to ATTI mode. I was a second or two late.
Anybody else have a relevant experience to share?
Very similar situation between the two crashes but very different outcomes. In the first crash there was no "product malfunction" but I was fully covered and received a replacement drone. All I paid was the very reasonable replacement fee of $119.00. In this case I had simply flown into a tree.
Ken （DJI Support）
Dear John,Thank you for your patience.
This is Ken from the Technical Support team, and I will be assisting you on this case from now on for related inquiries about data analysis.
Here's the result of the data analysis on your case number: CAS-3161162-P1J6W0.
Incident date: 2019 06 09 FLY124
1. The aircraft worked in GPS mode, and responded to the pilot’s command well;
2. Flight Time T=164 seconds, Relative Height H=26 meters, the aircraft recorded impact;
3. Incident coordinates: 49.287684 -123.115987
According to the analysis, the incident was not caused by any product malfunction.
We can still proceed with the repair, however, you will cover the repair charges.
Your understanding and cooperation will be highly appreciated.
Best regards,
Ken
DJI Technical Support
Website: DJI Support – Here for You – DJI
Youtube: DJI Support
In the second I, or the P4P, flew into a nearby building while I was fumbling to switch to ATTI mode. I was a second or two late.
Anybody else have a relevant experience to share?
