I bought a new Phantom 4 from Amazon and received it on Jan 3rd. I paid the standard $999 at that time. About two weeks later I saw it on Amazon for $899. I called Amazon customer service and they credited my credit card back the $100 difference. Not bad eh ? However .....
The remote controller had a small issue that I've described here in another thread. Each time I go through the "ON" sequence (push once and then push and hold till the 4 lights sequence and let go) I get a different result. Sometimes the controller would turn on normally, sometimes absolutely nothing happened and sometimes all 4 lights would light and stay on the second I pushed the button (as if checking the battery). This was unnerving but cycling through these options always turned it on after 3 or 4 attempts so I was happy enough to go out and then fly it. Wishfull thinking had me assume that it was a momentary glitch and that it would "fix itself" over time. However, the February 5th deadline to return it to Amazon passed (30 day standard procedure) and I became more nervous that the remote controller would eventually fail in the "doesn't do anything" mode and I'd be stuck dealing with DJI (the horror) !
I contacted Amazon Customer Service Tech Support last Saturday (Feb. 18th) and explained my situation (after nearly 7 weeks of ownership and admitted usage). With all the friendliness and professionalism I've come to expect from them, they immediately emailed me a shipping label and return authorization. It went out today
I don't actually need a drone until mid May when we leave on our western Canada excursion (from Georgia) so if a P5 is available by then I may just order one or at least another P4 at a possibly reduced cost
It helps that I have a "Prime Membership" and spend thousands of dollars a year with them year after year I'm guessing, but the reason I do is that I've always had such excellent service anytime I've had to deal with them.
The remote controller had a small issue that I've described here in another thread. Each time I go through the "ON" sequence (push once and then push and hold till the 4 lights sequence and let go) I get a different result. Sometimes the controller would turn on normally, sometimes absolutely nothing happened and sometimes all 4 lights would light and stay on the second I pushed the button (as if checking the battery). This was unnerving but cycling through these options always turned it on after 3 or 4 attempts so I was happy enough to go out and then fly it. Wishfull thinking had me assume that it was a momentary glitch and that it would "fix itself" over time. However, the February 5th deadline to return it to Amazon passed (30 day standard procedure) and I became more nervous that the remote controller would eventually fail in the "doesn't do anything" mode and I'd be stuck dealing with DJI (the horror) !
I contacted Amazon Customer Service Tech Support last Saturday (Feb. 18th) and explained my situation (after nearly 7 weeks of ownership and admitted usage). With all the friendliness and professionalism I've come to expect from them, they immediately emailed me a shipping label and return authorization. It went out today
I don't actually need a drone until mid May when we leave on our western Canada excursion (from Georgia) so if a P5 is available by then I may just order one or at least another P4 at a possibly reduced cost
It helps that I have a "Prime Membership" and spend thousands of dollars a year with them year after year I'm guessing, but the reason I do is that I've always had such excellent service anytime I've had to deal with them.
