4 Adv. gimbal pan completely loose

[CellaChris]

I received my Phantom 4 advanced last week and I’ve only had a few flights. No crashes or impacts at all and today I started having gimbal issues. The gimbal pan is totally loose. The tilt and yaw are functional but the pan has no tension in it.

Here is a video demonstration.

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Any help would be greatly appreciated.

 

[lannes]

Have you done a gimbal calibration with the AC in this position to help with the centering

 

[CellaChris]

Have you done a gimbal calibration with the AC in this position to help with the centering

View attachment 92225

Thanks for your suggestion. I just tried it and it didn’t help. The camera is still skewed and the gimbal pan is still loose. No mechanical tension.

 

[lannes]

Thanks for your suggestion. I just tried it and it didn’t help. The camera is still skewed and the gimbal pan is still loose. No mechanical tension.

I would say you need to return it to the shop, if the calibration didn't work, looks like a motor failure