Recent content by gerickson9301

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    DJI Phantom 4 Malfuntion - Climbed On Its Own, Would Not Descend

    DJI refuses to do anything to help me. All they have offered me is a 10% discount on a new drone purchase through them. I filed a complaint with DJI and spoke with one of their managers last night who told me their decision is final and they will NOT review my flight logs or open a case for...
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    DJI Phantom 4 Malfuntion - Climbed On Its Own, Would Not Descend

    I'm trying for this. So far I've been on the phone with DJI for about 2 hours collectively. My "case" has been escalated and I'm now in contact with a DJI manager. I am waiting on another call back from them. Fingers Crossed
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    DJI Phantom 4 Malfuntion - Climbed On Its Own, Would Not Descend

    I would imagine it's pretty damaged just from the impact, let alone the water.
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    DJI Phantom 4 Malfuntion - Climbed On Its Own, Would Not Descend

    We may go diving and recover the drone, it's only 35 deep where it sank. Although, I don't really think this will help me accomplish anything.
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    DJI Phantom 4 Malfuntion - Climbed On Its Own, Would Not Descend

    We did switch the modes on the control when attempting to gain control back, nothing worked for us though and we never had control over ascend/descend. Does a "stuck throttle" happen often on these? Am I out of luck as far as DJI helping me because the drone is over 1 year old? I'm so upset...
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    DJI Phantom 4 Malfuntion - Climbed On Its Own, Would Not Descend

    Thank you very much for your insights on this, I appreciate it.
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    DJI Phantom 4 Malfuntion - Climbed On Its Own, Would Not Descend

    This is interesting. Again, and as you can see from the video I posted, we definitely did not have the throttle in the up 100% position, so I'm assuming it's safe to say that something was malfunctioning? We tried everything we could think of at the time to get this drone to land for about 15...
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    DJI Phantom 4 Malfuntion - Climbed On Its Own, Would Not Descend

    That's one thing I did not try, looking back I think I should have tried it. I guess I had thought it wouldn't make a difference since it was not responding to the RTH/Autoland when I tried to initiate it.
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    DJI Phantom 4 Malfuntion - Climbed On Its Own, Would Not Descend

    Wow, would this mean that my controller somehow malfunctioned? As you can see from the video, we had the throttle on full descend and it wasn't responding.
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    DJI Phantom 4 Malfuntion - Climbed On Its Own, Would Not Descend

    I believe I uploaded correctly, here's the link: DJI Flight Log Viewer - PhantomHelp.com Also, here's 1 quick video I made while this was happening:
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    DJI Phantom 4 Malfuntion - Climbed On Its Own, Would Not Descend

    Hello everyone. Last Saturday, 7/21/18 I had an incident with my DJI Phantom 4 Drone. I was operating the drone from a lake-front beach, so it was very open and clear. When I took off my battery was at 70% and the homepoint was recorded prior to take-off. I took off and was flying for a few...
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