Recent content by amitregev

Hi dirtybum :) What firmware version are you running on your Flytrex Live Plus? We've had an issue like this with one of our very first firmware versions a long time ago and it has been fixed a long time ago. You can find your Live Plus firmware version in your Flytrex Account Settings ->...

Hi Davestern2 :) This shouldn't happen of course and I honestly can't think of a way that the Live can cause anything like that. As far as I can recall I also don't remember seeing any similar report by other users, but there is always a first time -- so we're definitely trying to review this...

Thanks Jerry for the feedback! We're constantly working on improving things and putting a lot of efforts improving our support outreach as well, this includes our email support, Facebook and various different forums. We know that we have a lot more work to do on our support front and are trying...

Hi Fredz :) Really sorry about this! Indeed shortly after shipping the new Live Plus systems to users we noticed that the existing Live Programmer isn't compatible with the new Live Plus, basically making it impossible to set a custom APN or extract existing missions from the Live Plus'...

Hi guys! I'm very sorry about the mess! We finished shipping a huge number of our new Live Plus system just a day before heading to vacation (we wanted to make sure the system gets our before the team leaves on holiday), but since most of our team was on local holiday we had very limited staff...

Hi 2nd2non :) We're very sorry for the delay with this! We've been doing our utmost to ship all orders as quickly as possible and are finally catching up very quickly. If you haven't received your shipment notice yet, let me know what name was used for the shipment and I'll make sure yours is...

Thanks Patrick for the report! I just would like to confirm that we were able to find the cause for this and are working on the fix for it. I expect that we will have this bug fixed by tomorrow noon (~14 hours from now). I was hoping that we will finish it even today, but it needs a few more...

Hi guys! :) The delivery use case is one proof-of-concept that shows some of the things and technologies that can be done using the Sky that aren't possible with other quad copters in the market today. For example, the ability to control the Sky by two different persons in different stages of...

Hi guys! :) We just got this issue fixed. The new fix should reflect both on the Live Flight Channel on the web-site and on the mobile app. Please give it another try and let me know if all is showing correctly now. Thanks for the feedback and help! :)

Thanks guys for the report on this! I suspect we might have some bug with the compass heading parsing (the inner aircraft icon direction). We will check this more closely this upcoming week and I'll post an update as soon as we have this fixed. Thanks for the note on this! :)

Hi djsydvicious :) I'm sorry for the trouble with this! I expect that we'll have this feature working again within the next 3-4 days from now. Earlier this month Facebook updated some of their protocols. Our web-site was already prepared for this change, but we also needed to go through FB's...

Hi Squeal :) I believe this might be related to some changes we did in the site the past week that broke the QR code registration option. I will check this more closely with our team this next two days and we will get this fixed quickly. In the meantime, you can easily register the device via...

Hi Reoscorpio :) If you would like, give me the name or email that were used for this order and I'll gladly try to see the latest status update for your shipment and when you can expect to receive your order. :)

Hi Kilos1 :) Any orders still open from that date will go out this week. If you would like me to verify your specific order status let me know the name the order was placed with and I'll verify this right away. :) However, I'm positive you will receive status update about your shipment in the...

The Last Seen on the mobile app is much easier to find -- you can download Flytrex both for Android and iPhone (both are free and supporting the latest devices). You can also access the Last Seen tool via the web-site, it even includes more information than what's available on the mobile app...